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Organizational culture assessment

Overview

Members discover how their organizational culture, policies, procedures, and reward systems contribute to, or interfere with, their organization's overall health, productivity, and long-term viability. They determine changes needed to increase individual commitment, blend management needs with effective group performance, and focus corporate action on continuous improvement toward customer satisfaction.

Some options are also available using behavior items, and have restricted reporting and selection choices >

Organizational development

THREE APPROACHES

Organizational Culture Survey

Members of an organization, or a management group, analyze the values shown in their organizational culture and plan changes to reward systems and the structure of work in order to enhance teamwork and organizational productivity.

Integrating Groups

by special request only

Members of two or more groups analyze the values shown in their interactions under varied conditions and plan changes to enhance inter-group productivity and effectiveness.

Customer Relations

by special request only

This workshop is appropriate to use with groups and organizations that wish to assess the quality of their interaction with their customer/s, gather insight into the perceived needs and expectations of that customer base, and examine how the group or organization attempts to meet those customer/client needs.

Types of Feedback

Organizational Culture Survey
  • Checkmark blue Organizational culture
  • Checkmark blue Team as a whole
Learn more
Special request only
 
Integrating Groups
  • Checkmark blue Interaction between teams
  • Checkmark blue Self Image
Learn more
Special request only
 
Customer Relations
  • Checkmark blue Interaction between teams
  • Checkmark blue Self Image
Learn more
Organizational members rate concepts

Organizational Culture Survey

This workshop is appropriate when an organization as a whole, or in part, wishes to look at issues associated with organizational culture in order to assess the current culture and determine where changes need to be made in order to be more effective in the future. Information obtained from this survey is also appropriate in establishing an organizational context around which individuals, teams, and departments can focus their change efforts.

The survey results are intended for examination and discussion with respondents in a meeting or workshop setting. The data can be used alone, or in conjunction with a strategic planning meeting, ranging from several hours to several days.

Available Programs

ORa

CUR, FUT, REW, CXP (standard program)

ORb

CUR, FUT, REW

ORc

CUR, FUT

ORd

CUR, FUT, CTM, FTM

Questions team members may rate:

CUR

In general, what kinds of values are currently shown in the culture of your organization?

FUT

In general, what kinds of values do you tend to reject, either in yourself or in others?

REW

In general, what kinds of values are members of your organization actually rewarded for showing in behavior now?

CXP

In general, what kinds of values do you expect your significant clients or customers would rate your organization as showing toward them?

CTM

In general, what kinds of values does your team currently show in behavior?

FTM

In general, what kinds of values need to be shown by your team in the future in order to be most effective?

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Mark Robinson
Columbia Business School
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Meg Riley
Harvard
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There are many variations of passages of Lorem Ipsum available, but the majority have suffered alteration in some form, by injected humour, or randomised words which don’t look even slightly believable.

Meg Riley
Harvard
left-quote Created with Sketch.

There are many variations of passages of Lorem Ipsum available, but the majority have suffered alteration in some form, by injected humour, or randomised words which don’t look even slightly believable.

Meg Riley
Harvard
Two or more work groups rate their interaction

Integrating Groups -- by special request only

This workshop is appropriate when two or more groups within an organization want to examine their interactions and plan changes to enhance their teamwork effectiveness and inter-group productivity. The focus of the workshop is on the current level of interaction, and what is needed in the future in order for the groups to work more effectively together. Target groups might include functional areas with joint responsibilities, groups working on issues of diversity and integration, different levels of management that need better communication and collaboration, and the like.

The survey results are intended for examination and discussion by members of the groups meeting together in a session ranging from four (4) hours to one day. Action planning or other issues can be raised and integrated into the session as appropriate.

Available Programs

IGa

CUI, FUI, LPI, EFI (standard program)

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Questions Participants may rate:

CRI

In general, what kinds of values are currently shown in the interaction between your groups?

FUI

In general, what kinds of values need to be shown in the interaction between your groups in the future in order to be most effective?

LPI

In general, what kinds of values do members of your groups show when your interaction is least productive?

EFI

In general, what kinds of values would be ideal for you to show in order for the interaction between your groups to be most effective?

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Organizational members and internal/external customers rate relationship

Customer Relations -- by special request only

This workshop is appropriate to use with groups and organizations that wish to assess the quality of their interaction with their customer/s, gather insight into the perceived needs and expectations of that customer base, and examine how the group or organization attempts to meet those customer/client needs. The focus of the workshop is on the current level of interaction, and what is needed in the future for the interaction to be more effective. Target groups might include functional areas with joint responsibilities, groups working on issues of diversity and integration, different levels of management that need better communication and collaboration, and the like.

The survey results are intended for examination and discussion with members of the groups meeting together in a session ranging from four (4) hours to one day. Action planning or other issues as appropriate could be raised and integrated into the session.

Please Note: The Customer Relations survey is currently only available in American English.

Available Programs

CRa

Organization Rates

CCR, FCR, CXP (standard program)

Customers Rate

CRC, FRC (standard program)

Questions Participants may rate:

CCR

In general, what kinds of values does your group currently show toward customers?

CXP

In general, what kinds of values do you expect your significant clients or customers would rate your organization as showing toward them?

FCR

In general, what kinds of values need to be shown by your group towards customers in the future in order to be most effective?

Questions Customer Participants rate:

CRC

In general, what kinds of values are currently shown towards you as a customer of this group?

FRC

In general, what kinds of values need to be shown by this group towards you as a customer in the future in order for this group to be most effective?

One team/organization program is also available using behavior items

  • Integrated Leadership -- Ratings on member behavior and the reward system in place.
Learn more

Contact us

If you have any questions, please contact us!

Contact us

If you have any questions, please contact us!