SYMLOG Catalog of Value-based Approaches to Planned Change

Organizational Development
	Overview
	Members discover how their organizational culture, policies, procedures, and reward systems contribute to, or interfere with, their organization's overall health, productivity, and long-term viability. They determine changes needed to increase individual commitment, blend management needs with effective group performance, and focus corporate action on continuous improvement toward customer satisfaction.
THREE APPROACHES

	Organizational Culture Survey	Members of an organization, or a management group, analyze the values shown in their organizational culture and plan changes to reward systems and the structure of work in order to enhance teamwork and organizational productivity.
	Integrating Groups	Members of two or more groups analyze the values shown in their interactions under varied conditions and plan changes to enhance inter-group productivity and effectiveness.
	Customer Relations	This workshop is appropriate to use with groups and organizations that wish to assess the quality of their interaction with their customer/s, gather insight into the perceived needs and expectations of that customer base, and examine how the group or organization attempts to meet those customer/client needs.

 

	Types of Feedback	Interaction between teams	Self Image	Organizational culture	Team as a whole
	Organizational Culture Survey			ü	ü
	Integrating Groups	ü	ü
	Customer Relations	ü	ü

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