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This workshop is appropriate to use with groups and organizations that wish to assess
the quality of their interaction with their customer/s, gather insight into the
perceived needs and expectations of that customer base, and examine how the group
or organization attempts to meet those customer/client needs. The focus of the workshop
is on the current level of interaction, and what is needed in the future for the
interaction to be more effective. Target groups might include functional areas with
joint responsibilities, groups working on issues of diversity and integration, different
levels of management that need better communication and collaboration, and the like.
The survey results are intended for examination and discussion with members of the
groups meeting together in a session ranging from four (4) hours to one day. Action
planning or other issues as appropriate could be raised and integrated into the
session.
Please Note: The Customer Relations survey is currently only available in American
English.
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